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Shipping Policy

This Shipping Policy explains how Tiny Buddy Inc (“Tiny Buddy,” “we,” “us,” or “our”) processes, prepares, ships, and delivers orders placed through our online store.

Please review this policy before completing your purchase.

Company Information

Company Name: Tiny Buddy Inc
Address: 1021 E Lincolnway Unit 1488, Cheyenne, WY 82001, United States
Phone: +1 (314) 840-1782
Email: info@tinybuddykids.com

Shipping Area

At this time, Tiny Buddy Inc ships to valid addresses within the United States only.

Orders submitted with delivery addresses outside the United States may not be accepted or fulfilled.

If an order cannot be processed because the shipping destination is outside our available delivery area, we may cancel the affected order. If payment has already been successfully collected, the applicable amount will be refunded to the original payment method.

Products We Ship

Tiny Buddy Inc offers a curated selection of handcrafted and handmade-inspired decorative products, gifts, seasonal pieces, and small home accents.

Our collection may include items featuring:

• Felt and wool materials
• Textile construction
• Decorative stitching
• Embroidery
• Soft sculptural details
• Hand-finished accents
• Seasonal designs
• Character-inspired decorations
• Miniature decorative figures
• Gift-oriented accessories

Many products include handcrafted or hand-finished characteristics.

As a result, small variations in shape, stitching, texture, color, decorative placement, or dimensions may occur between individual pieces.

These subtle differences are part of the handmade-style character of the product and are not normally considered manufacturing defects.

Order Processing

Most in-stock orders are prepared for shipment within 1–3 business days after payment has been successfully completed.

Business days are Monday through Friday, excluding U.S. federal holidays.

Before shipment, orders may undergo basic inspection, packing, and preparation to help protect delicate materials and decorative details.

Products containing felt, wool, embroidery, dimensional elements, or other fragile components may require additional packing care.

Processing may take longer during:

• Holiday periods
• Seasonal sales
• Promotional events
• High-volume order periods
• New product releases
• Unexpected operational delays

If a product requires a different preparation period, such as a made-to-order, personalized, limited-production, or special-order item, the applicable timeframe may be shown on the product page.

Processing and Shipping Delays

We make reasonable efforts to prepare and dispatch orders within the timeframe communicated on our website, product page, checkout page, or order confirmation.

Occasionally, fulfillment may take longer than expected.

If a material delay occurs before shipment, we may contact you with updated information.

Depending on the circumstances, available options may include continuing with the revised shipping timeline or canceling the affected portion of the order for an applicable refund.

Shipping Carriers

Orders may be shipped using recognized delivery providers such as:

• USPS
• UPS
• FedEx
• Other suitable shipping services

The carrier selected for an order may depend on:

• Delivery destination
• Package dimensions
• Package weight
• Product type
• Available shipping service
• Carrier availability
• Fulfillment requirements

Unless a specific carrier is expressly guaranteed during checkout, Tiny Buddy Inc may select the shipping provider and service we consider appropriate for the order.

Estimated Delivery Time

Estimated transit or delivery information may be displayed during checkout, included in your shipping confirmation, or made available through the carrier's tracking system.

Delivery estimates generally begin after the package has been prepared and accepted by the shipping carrier.

Estimated delivery dates are provided as guidance and are not guaranteed unless expressly stated otherwise.

Actual transit times may be affected by circumstances outside our reasonable control, including:

• Severe weather
• Transportation interruptions
• Carrier delays
• Holiday shipping volume
• Seasonal demand
• Local delivery restrictions
• Natural events
• Operational disruptions

Tiny Buddy Inc cannot guarantee delivery on a specific date when delays are caused by the carrier or circumstances outside our reasonable control.

Packaging

We prepare orders with consideration for the product's material, size, shape, and level of fragility.

Depending on the item, packaging may include:

• Protective wrapping
• Tissue or protective paper
• Cushioning
• Inner packaging
• Protective inserts
• Shipping cartons
• Other suitable protective materials

The exact packaging method may vary from order to order.

Products containing soft fibers, felt, wool, stitching, or dimensional decorative features may be packed differently from standard merchandise.

Gift Packaging

Certain products may occasionally be eligible for gift packaging or enhanced presentation options.

If gift wrapping, upgraded packaging, or another optional service carries an additional charge, the cost will be disclosed before the order is completed.

Gift packaging may not be available for every item.

Shipping Charges

Shipping costs, where applicable, are calculated or displayed during checkout before payment is submitted.

Shipping charges may depend on factors including:

• Shipping destination
• Package weight
• Package dimensions
• Shipping method
• Order value
• Current promotions

Free standard shipping is available on eligible U.S. orders of $68.00 or more after applicable discounts and promotional codes have been applied.

Expedited shipping, premium packaging, gift services, or other optional services may involve additional charges where available.

All applicable shipping costs will be shown before the customer completes checkout.

Tracking Information

Once an order has shipped, we will generally send a shipping confirmation to the email address provided during checkout.

When tracking is available, the notification may include:

• A tracking number
• A tracking link
• Carrier information

Tracking information may not update immediately after a shipping label is created.

In some cases, several hours or longer may pass before the carrier records the first physical scan.

Shipping Address Responsibility

Customers are responsible for providing complete and accurate delivery information when placing an order.

Before submitting payment, please verify:

• Recipient name
• Street address
• Apartment, suite, floor, or unit number
• City
• State
• ZIP code
• Telephone number

If you discover an error after placing your order, contact us as soon as possible at:

info@tinybuddykids.com

We will make reasonable efforts to update the address before shipment.

However, we cannot guarantee that an address can be changed once fulfillment or carrier processing has begun.

Incorrect or Incomplete Addresses

Tiny Buddy Inc is generally not responsible for delivery delays, failed delivery, or returned packages caused by materially incorrect or incomplete shipping information supplied by the customer.

If a package is returned because the customer provided an incorrect, incomplete, or undeliverable address, we may contact the customer regarding available options.

If the customer requests reshipment, additional shipping charges may apply.

Returned-to-Sender Shipments

A shipment may be returned to the sender for reasons including:

• Incorrect address
• Incomplete address
• Refused delivery
• Multiple unsuccessful delivery attempts
• Unclaimed package
• Carrier access issue
• Other delivery problems identified by the carrier

If a package is returned to us or to an applicable fulfillment location, we will review the circumstances.

Depending on the situation, available options may include:

• Reshipment
• Refund
• Partial refund
• Another reasonable resolution

Any refund or reshipment will be handled in accordance with our applicable store policies and the circumstances of the return.

Lost Packages

If tracking information indicates that your order may have been lost during transit, please contact:

info@tinybuddykids.com

Include your order number and available tracking information.

We may review the shipment history and, when appropriate, work with the carrier to investigate the package status.

Depending on the carrier's findings and the circumstances, Tiny Buddy Inc may provide an appropriate resolution such as:

• Replacement
• Reshipment
• Refund
• Another reasonable remedy

Packages Marked Delivered

If carrier tracking shows that your package was delivered but you cannot locate it, we recommend first:

• Checking the delivery location and surrounding area
• Checking mailrooms, entrances, porches, lockers, or other designated delivery areas
• Asking household members
• Asking neighbors where appropriate
• Asking building management, reception, or front desk staff
• Reviewing the latest carrier tracking information
• Contacting the shipping carrier

If the package still cannot be located, contact us at info@tinybuddykids.com.

We will make reasonable efforts to assist.

The available resolution may depend on carrier records, delivery confirmation, shipping documentation, and the circumstances of the shipment.

Damaged During Delivery

If your order arrives materially damaged, please contact us promptly.

Email: info@tinybuddykids.com

To help us evaluate the issue, we may request:

• Your order number
• Clear photographs of the product
• Photos showing the damaged area
• Photos of the external shipping package
• Photos of internal protective packaging where relevant
• A photo of the shipping label where necessary

Please keep the product and packaging while your claim is being reviewed.

Depending on the circumstances, we may offer:

• Replacement
• Reshipment
• Partial refund
• Full refund
• Another appropriate remedy

Damage-related claims will also be handled consistently with our Refund & Return Policy.

Handmade and Hand-Finished Variations

Many Tiny Buddy Inc products may include wool, felt, textile, embroidery, stitching, appliqué, decorative fibers, or other handcrafted-style elements.

Natural differences may occur in:

• Stitch placement
• Felt or wool texture
• Shape
• Dimensions
• Facial or decorative features
• Color tone
• Pattern positioning
• Placement of decorative components

Small variations of this type are generally considered part of the character of handmade or handmade-inspired products.

A minor variation alone does not necessarily mean that the product is damaged or defective.

However, significant defects, missing components, incorrect items, or actual shipping damage should be reported to us for review.

Orders Containing Multiple Items

Orders containing several products may occasionally be shipped in more than one parcel.

This can happen because of:

• Package size
• Product availability
• Packing requirements
• Fulfillment arrangements
• Carrier limitations

If an order is divided into multiple packages, each shipment may have a separate tracking number.

Receiving one package does not necessarily mean that the remainder of the order is missing.

Please review all available tracking details before reporting an incomplete delivery.

Order Changes

If you need to change information associated with an order, contact us as soon as possible.

We will make reasonable efforts to accommodate requests before the order reaches final processing or shipment.

Changes cannot be guaranteed once fulfillment has begun.

Requests involving product changes may require cancellation of the original item and placement of a new order.

Order Cancellations

If you want to cancel an order, contact us promptly at:

info@tinybuddykids.com

We will attempt to process the cancellation if the order has not yet entered final fulfillment or shipping.

Once an order has been shipped, it can generally no longer be canceled.

After shipment, eligible products may instead be handled according to our Refund & Return Policy.

Orders We Cannot Fulfill

In limited circumstances, Tiny Buddy Inc may be unable to complete an order because of:

• Product unavailability
• Inventory discrepancies
• Payment issues
• Shipping limitations
• Incorrect pricing
• Technical errors
• Other operational issues

If we cancel an order after payment has already been successfully collected, the applicable amount will be refunded to the original payment method.

Sales Tax

Applicable sales tax and other legally required charges will be calculated and displayed during checkout where required.

Shipping charges and applicable taxes will be included in or separately identified within the order summary before payment is completed.

Shipping Promotions

From time to time, Tiny Buddy Inc may offer shipping-related promotions.

Such offers may be subject to:

• Minimum order values
• Eligible delivery destinations
• Promotional periods
• Product exclusions
• Discount-code restrictions

Unless otherwise stated, the order subtotal used to determine free-shipping eligibility is calculated after applicable promotional discounts have been applied.

Relationship to Other Store Policies

This Shipping Policy should be read together with our other store policies, including our:

• Refund & Return Policy
• Terms & Conditions
• Privacy Policy

If a delivery issue also involves a return, refund, damaged product, or cancellation, the relevant provisions of those policies may also apply.

Changes to This Shipping Policy

Tiny Buddy Inc may update this Shipping Policy periodically to reflect changes in:

• Shipping services
• Carriers
• Fulfillment arrangements
• Product offerings
• Promotional practices
• Operational procedures
• Legal requirements

The current version will be published on our website.

Changes generally apply going forward and will not retroactively reduce rights that have already arisen in connection with an existing order.

Contact Us

For questions regarding shipping, tracking, delivery, address changes, damaged shipments, or an existing order, please contact:

Tiny Buddy Inc – Customer Support

Address:
1021 E Lincolnway Unit 1488
Cheyenne, WY 82001
United States

Email: info@tinybuddykids.com
Phone: +1 (314) 840-1782