Refund policy

At Tiny Buddy Inc, we want every order to arrive as expected and bring a little more joy to your space. If something is not right with your purchase, this policy explains how returns, refunds, damaged products, and order-related concerns are handled.

Products Covered

This policy applies to eligible merchandise purchased directly from our online store.

Our product selection may include handcrafted or handmade-inspired gifts, felt decorations, decorative figures, seasonal ornaments, small home accents, and related accessories.

Because many items include textile, felt, embroidery, stitching, or handcrafted-style details, minor differences between individual pieces may naturally occur.

30-Day Return Period

Eligible products may be returned within 30 calendar days after confirmed delivery.

The return request must be submitted within this period. Returns requested after 30 days may not be accepted unless otherwise required by applicable law.

Conditions for Return

To be eligible for a standard return, the product should generally be:

Unused and in clean condition
Free from customer-caused damage
Unmodified and unaltered
Complete with included parts or accessories
Returned with original packaging when reasonably available
In a condition suitable for resale
Supported by an order number or other proof of purchase

Products showing substantial wear, use, washing, damage, or missing components may be refused or may qualify only for a reduced refund.

Handmade Characteristics

Some Tiny Buddy Inc products are designed with handmade or handmade-inspired construction.

Natural differences may occur in:

Stitching
Shape
Texture
Fabric placement
Decorative details
Color appearance
Small dimensional variations

These minor differences are part of the character of handcrafted-style products and normally do not indicate a manufacturing defect.

This does not limit your ability to report an item that arrives significantly damaged, defective, or different from what you ordered.

Starting a Return

Please contact us before sending any product back.

Email: info@tinybuddykids.com
Phone: +1 (314) 840-1782

When contacting us, please include:

Your order number
The item you wish to return
The reason for the request
Photos when the item is damaged, incorrect, or defective

Once your request has been reviewed, we will provide the appropriate return instructions.

Please do not mail products to our business address without receiving return instructions from us first. The correct return destination may vary depending on the order and fulfillment location.

Returns for Personal Preference

If you decide that you no longer want an eligible product, ordered the wrong item, or simply changed your mind, you may request a return within the applicable return period.

For these returns:

The customer is responsible for return shipping costs.
Original shipping charges, if any, are generally not refundable.
The returned product must meet the return-condition requirements described above.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or different from what you purchased, please contact us as soon as reasonably possible.

For visible shipping damage, we recommend notifying us within 7 calendar days after delivery so that the issue can be reviewed promptly.

We may ask for photographs of:

The product
The shipping packaging
The shipping label
The damaged or incorrect portion

After review, Tiny Buddy Inc may offer an appropriate resolution such as:

Replacement
Reshipment
Partial refund
Full refund

If the issue resulted from our error or a confirmed fulfillment problem, we will generally cover reasonable return shipping costs where a return is required.

Damage After Delivery

Tiny Buddy Inc is generally not responsible for damage that occurs after delivery because of:

Improper handling
Accidental damage
Washing contrary to care instructions
Excessive moisture
Excessive heat
Alteration or modification
Normal wear
Improper storage

Requests involving these situations may not qualify for a refund or replacement.

Items That May Not Be Returned

Certain products may be excluded from standard change-of-mind returns, including:

Personalized products
Customized products
Made-to-order products where disclosed
Products marked Final Sale
Products marked Non-Returnable
Used or washed merchandise
Items missing substantial components
Products damaged after delivery by the customer

If one of these items arrives damaged, defective, or incorrect, please still contact us so we can review the issue.

Return Shipping

For standard returns based on personal preference or ordering choice, the customer is responsible for return shipping.

For verified fulfillment errors, defective products, or items damaged before or during delivery, Tiny Buddy Inc may provide a prepaid return method or reimburse reasonable return shipping costs when appropriate.

We strongly recommend using a trackable shipping service for customer-arranged returns.

Tiny Buddy Inc cannot guarantee receipt of a return shipment that cannot be tracked or confirmed.

Returned Item Review

Returned merchandise is reviewed after it reaches the designated return location.

We may check:

Product condition
Packaging
Accessories
Completeness
Signs of use
Damage
Whether the returned product matches the original order

A refund will normally be approved once the return has been verified as eligible.

Refund Processing

Approved refunds are generally issued to the same payment method used for the original purchase.

Refund processing begins after the returned merchandise has been received and reviewed.

Once we issue a refund, your bank, card provider, or payment processor may take additional business days to display the credit in your account.

Processing times outside our system are controlled by the payment provider.

Reduced Refunds

Where permitted, Tiny Buddy Inc may issue a partial rather than full refund when a returned item has lost value because of:

Missing accessories
Missing packaging
Customer-caused damage
Significant signs of use
Alteration
Incomplete return contents

Any adjustment will be based on the condition of the returned merchandise.

Exchanges

Tiny Buddy Inc does not currently process direct product exchanges.

If you would like a different product, design, variation, or style, please return the eligible original item in accordance with this policy and place a separate order for the new item.

This process helps ensure accurate inventory and payment records.

Discounted Products

Products purchased during promotions or at discounted prices are normally eligible for return under the same standard conditions.

However, items specifically identified as Final Sale or Non-Returnable at the time of purchase may not qualify for a change-of-mind return.

This restriction does not prevent legitimate claims involving damaged, defective, or incorrectly supplied merchandise.

Missing Products

If your parcel arrives without an item listed in your order, please contact:

info@tinybuddykids.com

Please include your order number and identify the missing product.

After confirming the issue, we may provide:

Reshipment
Replacement
Refund for the missing item

Order Cancellation

If you want to cancel an order, contact us as soon as possible after placing it.

We will make reasonable efforts to stop processing when the order has not yet entered fulfillment or shipping.

Once an order has been processed or shipped, cancellation may no longer be possible. In that situation, the product must generally be handled under the normal return procedure after delivery.

Orders Cancelled by Tiny Buddy Inc

Occasionally, we may be unable to complete an order because of inventory, payment, fulfillment, shipping, pricing, or other operational issues.

If Tiny Buddy Inc cancels an order after payment has already been successfully collected, the amount paid for the cancelled portion of the order will be refunded to the original payment method.

Return Misuse and Fraud

We reserve the right, where legally permitted, to refuse or investigate return requests involving suspected fraud or misuse, including:

Returning a different product
Substituting merchandise
Deliberately damaging an item
Submitting false damage claims
Repeated abuse of the return process

Legitimate customer claims will continue to be reviewed fairly under this policy.

Policy Updates

Tiny Buddy Inc may revise this Refund & Return Policy when our products, fulfillment arrangements, business practices, or customer-service procedures change.

The most current version published on our website will apply to future orders.